We have always been working towards creating a better customer experience through constant improvement of our services. During the last year we have heard many recommendations about our control panel: most of you wanted more information about your account performance and easier navigation. We thought a lot about that and now we have the solution: Crystal – our customized cPanel theme. It has been available in demo version for over a month and today we installed it on all our shared servers. During the demo period, many customers sent us their feedback and we did our best to fix any reported problem. Yet, if you notice any issues, please let us know.

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After we started our Facebook page and Twitter account, I have been really happy with all the positive feedback we have received. This once again proved that our collaborative effort for bringing good customer service is worthy.

As customer service importance varies by product, industry and customer, I thought it will be interesting for many people to read what SiteGround does about this. This post turned out to be a bit long, so take a cup of coffee before reading below

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Hi, I just wanted to make a quick update. A few people from our team will be flying to Germany in a couple of days for the fifth annual WebhostingDay event organized by Intergenia. WebhostingDay 2009 will be held from March 18 to 20, 2009 at Phantasialand in Bruehl near Cologne, Germany.

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I thought that it would be a nice idea to share some more pictures of our team. Contrary to some common understandings for IT people being simply crazy web gurus, you will see a team with various and interesting hobbies. The most popular hobby of a great number of our team members lately is the photography. You can check some of the pictures taken by our photography lovers in our Facebook Gallery. 

There you can also find pictures from company teambuildings and of course SiteGround faces. Enjoy!

Tina