The Customer Care Representative of the Month title for January deservedly goes to Antonio who is one of the most enthusiastic people on our team. With his positive and supportive attitude, he managed to help over 6000 customers and get close to 100% top ratings from them in the last couple of months alone! Here are some of his tips and insights into what makes his work so special.
2017 was a wild year of tremendous growth for us. We expanded our team with 115 new talented members, we went local in Italy and even added Australia to our remote team map. And all the while we are proud to have nurtured the amazing team spirit that makes SiteGround what it is! We raised the bar on our customer service even higher and added new powerful solutions for more speed and security of your websites. But the biggest appreciation, again, came from you - our clients, who rated our services with 97% satisfaction rate in our latest annual survey!
To express our gratitude, we hand-crafted a couple of exclusive, wooden tabletop calendars which we will give away to 50 of you who share our year in review. See our highlights of the year below, share them and enter for a chance to win some free SiteGround swag. Here is to one more year of new challenges and wins!
Even though Nikol joined SiteGround only several months ago, she is already our Top Customer Care Representative for December. She got her competitive spirit and problem-solving personality from water polo, and her creativity from her passion for writing. Read more about Nikol’s interests and her favorite customer case in the interview below.
With close to 500 employees all over the globe, the second occasion that gives us the chance to gather all SiteGrounders together except for our annual Teambuilding Festival is our End-of-year party. It is also a great time to wrap-up all the wins and hard work we did throughout the year. Sharing knowledge, helping each other and our customers, having a positive attitude and celebrating our successes together strengthen our bond and have always been part of our core values. This year made no exception. In fact, we even made it extra special! We celebrated the end of an epic year with a whole-day experience in a real film studio, inspired by the magic of cinema, creativity, togetherness and the people of SiteGround.
As a huge fan of extreme sports, Radostin never misses a chance to go skiing, snowboarding or even bungee jumping. He puts the same passion and dedication in his work, which led him to the top of this month’s Customer Care Representative of the Month ranking. Read more about Radostin and his interesting hobbies in this interview!
There’s a lot of work involved in crafting a great hosting product. Part of our efforts to guarantee that our clients' websites perform better in all circumstances, is our unique hosting infrastructure built entirely on Linux containers. The specifics of this custom setup require a special kind of talent and skill set to maintain it - that of a Linux Kernel developer. Since there aren’t that many people programming on such level, their job description sounds almost mysterious. That’s why we’re very happy to have such rare talent on our team at SiteGround. We thought it would be interesting to tell you more about their work and how it helps your sites work better and safer- from our StartUp solutions to the Enterprise level. Meet Angel Shtilianov, our high-level specialist, responsible for Linux kernel development on our servers.
Yoana is a proof that artistic talent and technical skills can go perfectly together. When she is not helping customers with their websites, she moves to the world of magic. Writing short fantasy stories is her passion, inspired by all the fantasy books, shows and magic places she’s encountered. If there is anything she can’t express in words, she tells it in the language of dance. Find out more about Yoana in her interview!
Photo by Roberto Cortese
This September I joined the SiteGround team. This was a move from freelancing to working for a big company. I was a little anxious about such a serious change. However, it actually felt like quite a natural development. Now, as part of the SiteGround team, I will spend even more time doing what I truly love - being actively involved with the WordPress community. For the past few years I have organized regular WordPress meetups and a WordCamp in my hometown - Torino, Italy. I have also participated in the organization of WordCamp Europe. Now I will continue to be part of these and even more WordPress events. I will keep sharing my experience and volunteering with my time for the WordPress community. What is new is that I will also be part of one of the most amazing teams I have previously only met at WordCamps -- the people of SiteGround. Read below to see how I've ended up here and what is coming.