Meet Dobromir, our top Customer Care rep for May. Hardworking, reliable and always gets to the bottom of client issues. No wonder in May, 99% of clients he helped were happy with his support (our average is 97%). He is that good, one client invited him to visit them in their hometown so they could thank him in person.
Our Top Technical Support Representative for April is Olga who managed to receive 100% excellent ratings from our happy clients. She is friendly, empathetic, and dedicated to continuously improving her skills. From learning new languages, exploring the world of photography to enjoying her favorite rock bands, Olga takes great interest in a variety of different hobbies. Read more about her in our interview below.
Even though Stefan is an IT geek and loves helping customers with their hosting questions, he is also very artistic and has quite a flair for electronic music. He is a compassionate and reliable team-player, and this month he got amazing results of 99% happy clients and many excellent customer reviews. Find out more about Stefan and his interesting client stories in the interview below.
Our Tech Support Representative for February is Vasil who got to the top of the ranking in a month with an extremely tough competition. 17 SiteGrounders achieved 100% client satisfaction rates! 🎉 With 3 years practice in SiteGround, over 22 600 clients served and his caring attitude, Vasil got the ultimate results - 100% happy clients and the highest number of resolved tickets. Read more about him in the interview below.
The Customer Care Representative of the Month title for January deservedly goes to Antonio who is one of the most enthusiastic people on our team. With his positive and supportive attitude, he managed to help over 6000 customers and get close to 100% top ratings from them in the last couple of months alone! Here are some of his tips and insights into what makes his work so special.
2017 was a wild year of tremendous growth for us. We expanded our team with 115 new talented members, we went local in Italy and even added Australia to our remote team map. And all the while we are proud to have nurtured the amazing team spirit that makes SiteGround what it is! We raised the bar on our customer service even higher and added new powerful solutions for more speed and security of your websites. But the biggest appreciation, again, came from you - our clients, who rated our services with 97% satisfaction rate in our latest annual survey!
To express our gratitude, we hand-crafted a couple of exclusive, wooden tabletop calendars which we will give away to 50 of you who share our year in review. See our highlights of the year below, share them and enter for a chance to win some free SiteGround swag. Here is to one more year of new challenges and wins!
Even though Nikol joined SiteGround only several months ago, she is already our Top Customer Care Representative for December. She got her competitive spirit and problem-solving personality from water polo, and her creativity from her passion for writing. Read more about Nikol’s interests and her favorite customer case in the interview below.
With close to 500 employees all over the globe, the second occasion that gives us the chance to gather all SiteGrounders together except for our annual Teambuilding Festival is our End-of-year party. It is also a great time to wrap-up all the wins and hard work we did throughout the year. Sharing knowledge, helping each other and our customers, having a positive attitude and celebrating our successes together strengthen our bond and have always been part of our core values. This year made no exception. In fact, we even made it extra special! We celebrated the end of an epic year with a whole-day experience in a real film studio, inspired by the magic of cinema, creativity, togetherness and the people of SiteGround.