9 Dec

2009

More Great Extra Services from SiteGround

Last month I gave you a hint about the more extra services to come this season. Here is a quick write up to get your attention at two of our latest additions. We’re launching premium versions of two of our services that traditionally rank us among the best in the industry: our reliable email spam protection and first-class technical support.

SiteGround Premium Support

We know that some clients need things to move faster than other. The idea behind our Premium Support service was to top up the customer support that we currently offer to all of our clients in order to address the pressing issues of those with special needs.

Naturally, we started with speed. Even though we’ve always managed to stand up to one of the fastest response times in the industry, with our Premium support service we’ve cut the wait time to a minimum. What is more – the problems reported under our Premium Support subscription are assigned a top priority. They are automatically posted in a special, top-level category and handled with special priority. The new service also has its own separate Premium Support interface to let you submit tickets faster and more easily.
This is really a big step forward in our customer service efforts, as we put all the years of experience into it. You can check out more about our new service on the special Premium Support page in our Customer Area.

Spam Killer and Virus Protection

Spam Killer All of our email servers have been especially optimized against spam and virus threats, ranking our standard spam protection significantly above the average industry level. However, to suit the needs to those looking for the best anti-spam system on the market, we have invested in a new solution – our latest Spam Killer and Email Virus protection feature.

Our Spam Killer and Virus Protection feature is based on MailFoundryTM -arguably the best hardware email filter currently available. If I had to describe the technology in layman’s terms, I would say that it is a piece of hardware that acts as a gateway for all incoming email traffic. It scans all messages and tells which ones are legitimate and which ones are spam and/or contain viruses. To go in a little bit more details, the appliance includes a human intelligence powered email filtering engine called MessageIQ. The MessageIQ engine uses a technology called Spam Profiles, which is extremely accurate in detecting spam.

*What are Spam Profiles and why are they so accurate?*

Spam profiles are highly targeted profiles of a sender of spam, an individual spam message or a collection of spam messages. Spam Profiles are created by human editors, in real time, to provide the quickest reaction to new spam outbreaks. Spam Profiles are updated every five minutes and are automatically sent to our Spam Killer.

This means that you are protected by a clever, adaptive and always up-to-date filter that guarantees up to 99% spam detection on all of your incoming mail.
Our Spam Killer is a “hands-off” solution, so there is no need to download and install anything on your computer or waste time on annoying updates. For a full feature list of the new extra, go ahead and visit our special Spam Killer and Virus email protection page.

Dima
Product Development – Marketing

 

3 Dec

2009

New Joomla Templates by SiteGround

Dental Fresh Joomla Templates Christmas Tree Joomla TemplatesCheck out our two latest Joomla Template: “Christmas Tree” and “Dental Fresh“. You can download them through our Templates Gallery. In addition, there is a Live demo for each Template that you can browse to check whether it is suitable for your website or not!

SiteGround is now proud to have the biggest gallery of Free Joomla Templates. Each week our designers enlarge it with new, in-house created Joomla Templates. Currently we have more than 100 unique Joomla outlooks, suitable for a wide range of website topics.  More Templates will be released next week especially for the Christmas season!

Hristo
Product Development – Technical

 

11 Nov

2009

OpenFest – open source conference sponsored by SiteGround

SiteGround was a proud sponsor for a second consecutive year of the largest Conference for open source software on the Balkans – the OpenFest. The event was held last weekend in Sofia, Bulgaria. This was the 7th consecutive annual gathering of open source developers and fans from the region and it attracted more than 30 speakers and 700 participants.

Among the most interesting speakers on the conference were Cornel Creanga from Adobe Romania, two of the Bulgarian developers, working on the Samba4 project, Philip Paeps – a prominent FreeBSD contributor from Belgium and many more. SiteGround Head System Administrator– Marian Marinov, also participated in the conference with a special presentation on Artificial Intelligence(AI) in the System Administration, which provoked great interest and was visited by more than 150 professionals.

As a web hosting provider we depend greatly on open source software in our daily work. And what is even more important: our customers greatly depend on open source applications for creating and maintaining their websites. We believe that without the open source ideas and applications the web would have never been so widely used by the people and the web hosting industry would have never been so big and successful. That is why we are happy to support OpenFest and other events dedicated to the open source software development as a humble contribution back from the industry to the great idea.

Lilyana Yakimova
Marketing Manager

 

10 Nov

2009

Free MySpace Credits with Your Hosting Account

Free MySpace CreditsThe SiteGround extras just keep piling up! Thanks to our latest collaboration with MySpace SiteGround customers from USA get $25 worth of MySpace advertising. The best part is that we are giving out the credit for FREE with our hosting package!

Target your audience with MySpace MyAds

MyAds- the MySpace advertising program gives you the opportunity to promote your website to more than 7 million MySpace users. It offers excellent targeting opportunities, allowing you to pinpoint your audience based on their interests, hobbies, age , gender, etc. This ensures your ad will be shown exactly to the people it was meant for, making for a great investment return. Now that I mentioned investment, the advertising rates of MySpace Ads are extremely flexible, giving you a chance to experiment with your advertising budget.

A head start with a FREE credit from SiteGround

It’s these kinds of unbeatable deals that we in SiteGround are constantly on the lookout for. So, claim your FREE MySpace Ad credit now to get an edge with your website promotion. Simply set up your MyAds account, create your ad campaign and watch your performance stats go up. Take your FREE credits here:

Take $25 for MySpace ads FREE by SiteGround.

Dima
Product Development – Marketing

 

6 Nov

2009

SiteGround launches advanced SSH feature

SiteGround has always been focused on providing feature-rich hosting solutions. As we continue expanding our extra services to portfolio, we have recently enabled SSH access on our shared hosting servers.

What is SSH?

Secure Shell (SSH), known as Secure Socket Shell, is a network protocol allowing secure remote access over an encrypted connection. It is widely used by network administrators and web developers looking to enable direct secure access to their host server.
Through an SSH connection you can easily manage your files and folders, modify their permissions, edit files directly on the server, etc. Both ends of the client/server connection are authenticated using a digital certificate and passwords are encrypted, providing a means for secure large data files transfer .

In-house developed SSH technology

So far so good, you probably already knew that – but why launching the service just now? As you know, at SiteGround we take great pride in our in-house technology innovations. We believe that technology should be designed to serve our clients’ specific needs, not the other way round.

The SSH technology we offer has been developed exclusively to meet the demands of SiteGround clients. Here are some of its main advantages:

1. Our SSH is installed in a chroot environment that is much more secure than what other SSH hosts offer. To put it simply – every customer with SSH gets access to their own secure, but restricted environment. The client is the only one allowed into it, but at the same time it blocks any access to the rest of the accounts hosted on the server. This is how we ensure providing greater flexibility for operations to those who need it, without affecting the rest of our clients in any way. In short – it’s a win-win combination.

2. The only authentication method we accept is through authentication keys for greater security. That way we ensure that even if someone has your login details, they will not be able to break into your account via SSH connection without the authentication keys.

3. We have designed the SSH service to allow greater flexibility to those who use it. The new SSH service allows you to set SSH connection permissions to your account depending on the IP address. Meaning, you have the opportunity to limit the SSH access to connections requested , for example, from your own IP address only.

4. For faster and easier management we integrated the custom SiteGround SSH solution in our cPanel. Therefore, all SiteGround clients can conveniently manage all features of their hosting accounts from one and the same place.

For more information on our SSH extra service, go ahead and visit our SSH hosting page. All registered SiteGround clients can order the SSH extra service as an upgrade from their Customer Area.

On a final note, let me just give you a hint that the SSH upgrade is just the beginning of a campaign of delivering new and better extra services to the large and growing SiteGround community. So stick around for our season treats this winter.

Dima
Product Development – Marketing

 
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